This Policy only applies to personal data and other information collected by us from (i): visitors to our website and (ii): Customers that use our Services. While providing our Services to Customers, we may receive information related to the Customers’ Users, and other third parties.
Below we provide the following information:
2450 København, Denmark
CVR: 36 72 68 49
DK: +45 3529 4680
E-mail address: email@example.com
When providing our Services to Customers, we may need to receive information related to the Customers’ Users, and other third parties. When a Customer chooses to use our services, we strictly follow the Customer’s instructions in collecting and processing the Customer’s website data in accordance with the specific services that the Customer has chosen.
Please note that in relation to the processing of these personal data, the Customer is considered as the data controller and Cludo is considered as a data processor.
Personal data we hold and process include:
Our legal basis for processing personal data is that: i) the processing is necessary to perform a contract with you or in preparation of entering a contract with you, ii) we must comply with various legal obligations and requirements, and iii) it is in our legitimate interests and these interests are not overridden by the interests or fundamental rights and freedoms of the data subject.
These legitimate interests include being able to communicate with you, manage our business operations and IT-infrastructure, manage complaints and queries, prevent and detect crime, process payments, ensure network and information security, improve our products and services. We collect search statistic of our Customers’ Users to improve our search platform, and in this case the data processing will be performed until the termination of the agreement between the Customer and Cludo. This is not an exhaustive list.
The purposes for which we use your personal data may differ based on the services we provide and the type of communication between us. The main purposes include using personal data to:
We transfer data to our service providers (such as IT-service provider and payment provider) as necessary to provide any service that you have requested or authorised and to complete transactions.
We disclose data when required by law or to respond to legal process; to prevent and detect crime and maintain the security of our Services; and to protect the rights or property of Cludo.
We may also disclose your personal data with other parties in connection with corporate transactions: in the event of a merger, reorganisation, acquisition, joint venture, assignment, spin-off, transfer or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings.
We may publish search-trends in the market (only anonymised aggregated data is used).
Under specific circumstances Cludo transfers personal data to recipients located outside of the EU/EEA:
|Company||Location||Purpose of the data processing||Appropriate safeguard to transfer personal data to countries outside of the EU/EEA|
|USA||Handle incoming support tickets||EU-US Privacy Shield|
|USA||To obtain real-time statistics based on website visitors - (Click to Opt Out)||EU-US Privacy Shield|
|USA||External backup of contracts||EU-US Privacy Shield|
|USA||To send personalized emails as well as monthly newsletters to super users||EU-US Privacy Shield|
|USA||To invoice customers||European Commission’s Standard Contractual Clauses|
|USA||To view usage of the Cludo dashboard||EU-US Privacy Shield|
|Pendo||USA||Track user behavior and improve user experience with guide and help tools.||EU-US Privacy Shield|
In principle, the host servers on which Cludo processes and stores its databases are located:
The Client can request Cludo to not use the default location by sending us a request on firstname.lastname@example.org.
Cludo will retain your personal data for the period necessary to fulfil purposes outlined in this Policy including mandatory registration and documentation requirements, unless longer retention period is required or permitted by law.
A website visitor may refuse to accept browser cookies by activating the appropriate setting on her or his browser. For more information on cookies and how a website visitor can remove them according to the type of the browser used, refer to www.allaboutcookies.org.
We have implemented technical and organisational security measures designed to secure your Personal Data from accidental loss and from unauthorised access, use, alteration and disclosure. This includes encryption of data and use of pseudonymisation whenever applicable.
Cludo takes reasonable measures to protect the website from computer virus, worms, Trojan horses or other threats, however, please note that no website, internet transmission, computer system or wireless connection is completely secure, and Cludo disclaims any responsibility for or liability related to loss due to harmful programs received from the website or by means of files downloaded from the website.
You have the right to access personal data about you that we process, but with certain legislative exceptions. You also have the right to object to the collection and further processing of your personal data. Furthermore, you have the right to have your personal data rectified, erased or blocked. Moreover, you have the right to have this information transmitted to another data controller (data portability).
If you wish to make a complaint about our processing of your personal data, please contact us as indicated above, as it gives us an opportunity to fix the problem. You may also lodge a complaint with the Danish Data Protection Agency (“Datatilsynet”), Borgergade 28, 5., 1300 Copenhagen K, Denmark.
Any disputes relating to or arising from the use of this Site shall to the widest possible extent be settled by Danish Courts in accordance with Danish Law.