The best (and easiest) way you can improve overall customer satisfaction is to install an intelligent site search and analytics solution on your online help center.
Cludo easily integrates with any online support center. Guide your customers to the most relevant content for each of their queries, and deliver insightful analytics on user behavior to your customer experience and marketing teams.
Why A Fantastic Help Center Experience Matters
Typically report being frustrated with the search experience on a support center.
Cite a lack of information as their reason for abandoning a website.
Think self-service support is a fast and easy way to handle support issues.
Cludo works seamlessly with Zendesk to provide your customers with an easy, unified search experience.
We save time for your customer support team by helping your customers find the exact information they are looking for in your online help center. That means the phone rings less, which allows your team to focus on the really complex problems.
Enable your customers to problem-solve for themselves. Our advanced site search features help quickly guide them to the answers they are looking for. Just one more way you can make your online help center work harder for you.
Cludo’s site search engines are easily configured to display the most relevant information at the top of the search results for any given search term. Features like Machine Learning driven Intelligent Autocomplete, Synonyms & Bigram Matching ensure your customers find the right content, even on highly technical websites.
Cludo’s site search analytics will help you understand customer needs and identify pain points. See what help center content is trending, to fix product gaps. Use Ineffective Search analytics to find gaps in your help center content. Equip your content, product and marketing teams with the information they need to serve your customers better.
Cludo site search can seamlessly integrate with dynamic banners on your help center, enabling you to draw attention to the most important information on your site for any search term. Boost the most important content of your choice to the top of the search results for particular queries, and highlight especially important content areas at the top of the page.
Cludo will work with you to determine the best site search & analytics package for your specific help center. We help you to customize the solution to ensure your customers are getting the best self-service experience. Plus with Cludo, you’ll always have an email or phone support line directly to a human being!
Ensuring Your Help Center Is Accessible To Everyone
It's vital that all your customers have equal access to your help center's information. Cludo site search is ADA, Section 508 & WCAG 2.0 compliant with assistive tools for people with disabilities, including text highlights, reading tools, and more.
Cludo's overlay and inline search templates are designed to remove barriers that would otherwise prevent people with a variety of disabilities from using our solutions, and are fully compliant with the WCAG 2.0 (Web Content Association Guidelines) and US Section 508 guidelines.
When Cludo's professional services team is utilized to build a custom search function for your help center, we will pre-test for accessibility during the implementation process, to ensure your site search is ADA, Section 508 & WCAG 2.0 compliant.