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Why a fantastic help center experience matters

63% of Customers

Typically report being frustrated with the search experience on a support center.

56% of Customers

Cite a lack of information as their reason for abandoning a website.

72% of People

Think self-service support is a fast and easy way to handle support issues.

Ensure your help center is accessible
to everyone

WCAG 2.0 & Section 508 Compliance

At Cludo, it’s important to us that all our users have equal access to information & functionality. Our search strives to be ADA, Section 508 & WCAG 2.0 compliant with assistive tools for people with disabilities, including text highlights, reading tools, and more, based on the design of your website.

Fully Compliant Search Templates

We've ensured that our overlay and inline templates are created to be compliant with the WCAG 2.0 (Web Content Association Guidelines) and US Section 508 guidelines, and designed to remove barriers that would otherwise prevent people with a variety of disabilities from
using our solutions.

Accessibility Testing Included

When Cludo's professional services team is utilized to build a custom search function for your help center, we will pre-test for accessibility during the implementation process.